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摘要:本文主要介绍了价值方案的作用,目标以及它在一个项目里是怎么样运作的。......

价值方案介绍是康明斯(COS)的操作系统中一个核心项目之一,也是一项程序,它通过公司定义,设计开发并为顾客提供高品质的价值方案。在价值方案策划中关键的一个步骤是要识别出部分失败的内容,当这些内容被识别出来后,它们就会被送往位于其他地方的工厂。把交货时间推迟,把货物从一个地方已送到另一个地方会妨碍工作人员诊断方案中的失败内容,从而导致后续验证。作为一种证明方法,客户集中于六西格玛技术,这种技术被运用于量化这一项目过程的性能。六西格玛是一种运用驱动数据的方法来消除设计缺陷。这个项目的目标是识别变化过程中造成这一变动的根本原因,为了方便工程师评估部分组件故障的原因,就要减少天数。开始这个项目平均天数是137天,而目标是要减少50%左右。执行这个项目的好处是为了增强工程师们及时分析和解决问题的能力,减少在这一块花费的时间,增加效率,并允许部分待修改和改进的部分作为引擎进行进一步的测试。
 

Value package introduction
 

Abstract
 

VPI (Value Package Introduction) was one of the core programs in Cummins Operating System (COS). VPI was the process by which the Company defined, designed, developed and introduced high quality Value Packages for customers. One of the key processes in a VPI program was to identify part failures. When a part failure was identified, it was transported to other plant locations. A delay in delivery time from one plant location to another impeded the diagnosis of a part and resulted in a postponement of a critical resolution and subsequent validation. As a proven methodology, customer focused Six Sigma tools were utilized for this project to quantify the performance of this process. Six Sigma was a data-driven approach which was designed to eliminate defects in the process. The project goal was to identify root causes of process variation and reduce the number of days it was taking for a part to move from point of failure to the component engineer for evaluation. The average number of days at the start of this project was 137. The goal was to reduce this by 50%. The benefits of performing this project was a reduction in the time it takes for parts to move which impacted the ability to analyze and fix problems in a timely manner and allowed the part to be improved or modified and put back on the engine for further testing.

 

VPI Failed Parts Movement Between Locations
 

Introduction
 

VPI (Value Package Introduction) was one of the core programs in Cummins Operating System (COS). VPI was the process by which the Company defined, designed, developed and introduced high quality Value Packages for customers. The complete VPI package allowed Cummins to continuously improve the product(s) delivered to customers. This project was conducted in an effort to increase the value of these packages. By improving the process of moving parts from one location to another, Cummins has benefited in both cycle time and cost.

 

VPI included all the elements of products which involved services and information that was delivered to the end-user customer. These products included: oil, filters, generator sets, parts, business management tools/software, engines, electronic features and controls, service tools, reliability, durability, packaging, safety and environmental compliance, appearance, operator friendliness, integration in the application, robust design, leak-proof components, ease of service and maintenance, fuel economy, rebuild cost, price, and diagnostic software. These were key factors of customer satisfaction that allowed Cummins to remain competitive and provide quality parts and services to the end customers. This process was essential in surviving among competitors.

 

Statement of the Problem
 

One of the key processes in a VPI program was to identify and resolve part failures. In order to do this in a timely manner, parts needed to travel quickly from the point of failure to the component engineers for diagnosis. Failures were identified at Cummins Technical Center during engine testing. The failed parts were then sent to one of two other locations, Cummins Engine Plant (Cummins Emission Solutions) or the Fuel Systems Plant, where they were to be delivered to the appropriate engineer for diagnosis and part engineering changes.

 

A delay in the diagnosis of a failed part meant a delay in the resolution of the problem and subsequent engine testing. The ideal situation was for a part failure to be identified by the test cell technician, delivered to the engineer, diagnosed by the engineer, and the part redesigned for further testing on the engine. When this did not occur timely, the failed part did not reach the engine again for a sufficient amount of testing. The problem was that parts were either taking a very long time to get into the engineer's hands, or the parts were lost. Engines require a pre-determined amount of testing time to identify potential engine failures and associated risks to the customer and the Company. As a result, the opportunity to continually improve parts and processes was missed.

 

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