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摘要:本文是一篇新西兰作业。如今,以用户为中心的设计已经嵌入在许多设计作品中。本文通过四个部分对此进行分析。对......

第一部分为以用户为中心的设计提供一个定义,第二部分以举例子的方式解释使用这种方法的好处。接下来将继续讨论以用户为中心的设计的局限性,随之对以用户为中心的设计进行总结。
 

以用户为中心的设计是什么?

以用户为中心的设计旨在提高产品的可用性,从而使他们更有效地满足用户的需求。这种方法需要设计师极其细心地关注用户的需求。

“产品规划、设计和开发”(UPA资源,没有日期)诺曼(1999)对以用户中心的设计进行了相关的描述,将其定义为“将复杂的任务转化为简单的任务的重要方法。它要求设计师在进行产品设计之前对用户对象进行深入的研究探讨。
 

Introduction

Nowadays, User Centered Design has been embedded in many design works. This essay seeks to explore the nature of this approach. This essay is split in to four sections.
 

The first section is to provide a definition for User Centered Design while the second section will explain the benefits of using this approach with examples. I will then move on to discuss the limitations of User Centered Design and a conclusion will come afterwards.
 

What is User Centred Design?

User Centred Design is an approach which aims at increasing the usability of products, and therefore making them more effective in meeting users' needs. This approach requires the designer to focus on the users throughout
 

'The planning, design and development of the product.' (UPA resources, no date) Norman (1999) described user centred design as 'Transforming difficult tasks into easy ones.' It requires the designer to study the users before designing.
 

User Centred Design approach often requires a great deal of involvement from the users during the process. Carrying out this approach often includes collecting end users' opinion right before the start of the project, as well as during the design process, and designing with them. The objective of this is to allow the designers to have a good understanding of the subjects who will use the product. Therefore, good interaction between designers and users is the key under this approach.
 

UCD is widely recognized and there is an international standard which serves as a benchmark and a guideline. International standard ISO 13047:Human-centered design process outlines the 5 stages of a typical UCD design, which are identifying need for human centered design, specifying the context of use, specifying requirements, creating design solutions and evaluating designs. (UPA Resources, no date) These steps define only general procedures but not exact methods. In fact, these standards do not outline how each phrase should be carried out. For instance, specifying the context of use can be done by surveys, observations, interview and many other methods.
 

Advantages of User Centred Design

Norman (1999) first suggested UCD is essentially a series of procedures that simplifying difficult tasks through exploiting natural properties of people and of the world, simplifying the structure of tasks, making both execution and evaluation sides of an action visible, exploiting natural constraints and designing for error. Aesthetics is not considered as a need in his original definition of UCD.
 

Needs of end-users in study during a UCD process should not be only those associated with functions of a product, but also users' unexpressed needs including, but not limited to, needs for aesthetics. Norman (2004) introduced three levels of user centered design namely Visceral design, Behavioral design and Reflective design.
 

Visceral design is about the appearance of the product which aims at capturing people's attention that they would never forget it or replace it with others. A design that people love it when they see it the first time is a successful visceral design.
 

The Muji Bath Radio is essentially a radio which is designed to be used in bathrooms and it fits in with the bathroom with a playful element. This product is designed by Industrial Facility. It is fun only when it gathers with the Muji refillable shampoo bottle, they appear to be a family; the bottle itself and even the label of the shampoo are of the same size with the speaker of the radio. Using it is very straightforward, simply turning the top to adjust the volume and on or off while the AM and FM tuning section is at the bottom. The radio is sealed to ensure it is water resistant to protect the radio due to the environment that it is being used (Fig. 1-3). (Industrial Facility, 2009)
 

Behavioral design is the functional part of a design. The product needs to be functional and easy to use. Norman suggested that even some products are complicated and users need to learn how things works but it should be learnt once only.
 

本文标签: User Centred设计作品产品的可用

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