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该IS化工科技位于中国上海。 IS化工科技从事提供积木和筛选药物发现和临床前开发阶段使用的化合物。该公司参与了研究，合成和生产医药中间体和精细化学品。 IS化工科技倡导创新的服务管理理念，旨在加速客户的制药研发过程中。由IS化学技术实验室，包括苯，吡啶，嘧啶，酸，碱，核苷，喹啉，硫代化合物，吲哚，吡咯烷，哌啶，哌嗪，和其它精细化学品衍生物合成产物。
I would like to thank Mr. Dennis and Ms. Yuan Yuan for their guidance, trust and infinite patience in supervising and teaching me knowledge in industrial chemistry and skills in area of customer service. I would also like to thank them for exposing me to the world of chemistry and for proofreading this document.
Thanks must also go to the rest of the staff at the IS Chemical Technology for helping me with certain techniques and in making my time here comfortable and enjoyable. Their guidance is also very must appreciated.
CHAPTER IIINTRODUCTION: IS Chemical Technology
The IS Chemical Technology is located in Shanghai, China. IS Chemical Technology engaged in offers building blocks and screening compounds used in drug discovery and pre-clinical development. The company involved in researching, synthesizing, and manufacturing pharmaceutical intermediates and fine chemicals. IS Chemical Technology advocates innovative service management philosophy, and aims at accelerating customers’ pharmaceutical R&D process. Products synthesized by the laboratory of IS Chemical Technology including derivative of benzenes, pyridines, pyrimidines, acids, bases, nucleosides, quinolines, thio compounds, indoles, pyrrolidines, piperidines, piperazines, and other fine chemicals.
The target customers of IS Chemical Technology includes but not limited to individual customers like researchers, professionals, experimental chemists, analytical chemists, medical chemists, biochemists, and procurement managers; and industries customers like drug companies, research institutes, perfumeries, contract research organizations (CRO), contract manufacture organization (CMO), academic institutes, for example university laboratories, professors and graduates), and etc. IS Chemical Technology is a global company with customers all over the world and most of the company’s customers are come from United State, United Kingdom, Germany, Japan, Korea, and India.
The IS Chemical Technology company is operating in the Chemical Building that located in East China University of Science and Technology. IS Chemical Technology has a chemistry research laboratory which is equipped with the latest and industry centric facilities. There is a High-performance liquid chromatography (HPLC) that used to increase in the analysis of chemical sample to separate and detect impurities or additives or contaminants. Centrifuges are used in the chemistry laboratory for isolating and separating suspensions. Then, there is laminar air flow which is indispensable tools for the laboratory. The laminar flow hood aims to provide protection for open vessels of chemicals, solvents or powders. Also, the chemical laboratory is equipped with rotary evaporator that use for the efficient and gentle removal of solvents from samples by evaporation. Next, an autoclave is an instrument that used to sterilize equipment and supplies by subjecting them to high pressure saturated steam at 121℃ for around 15 to 20 minutes depending on the size of the load and the contents. It also used in the pre-disposal treatment and sterilization of waste material. Besides the above mentioned facilities, the chemical laboratory also equipped with others basic laboratory equipments including incubators, freezers, shakers, digesters, balances, glassware, grinders and so on.
Next to the chemical research laboratory, there is a storage room to store chemicals and reagents safe under a proper condition and environment. The storage room is well-ventilated. Inside the storage room, each of the bottles of the chemical is well sealed and labels with date of purchase, name of the chemical, appearance of the chemical, catalogue number and CAS number, hazard sign, key risk and safety phrases. All the chemicals and reagents are being stored welled in the room. Inside the storage room is divided into five chemical storage areas: sulphuric and nitric acids area, corrosive acids area (hydrochloride, acetic and formic), corrosive bases area (ammonium hydroxide, sodium hydroxide, and potassium hydroxide), flammables reagents area, and general storage area. In addition, the like classes of compounds are being stored together and away from other compounds with which they might react if their containers leaked or were broken.
CHAPTER IIIWORKING EXPERIENCES第三章工作经验
During the course of my internship at Shanghai IS Chemical Technology, I was placed in the customer service department and have gained a lot of knowledge about operations under the supervision and guidance of my internship supervisor. Besides, Shanghai IS Chemical Technology also has had provides me the opportunity to learn and practise for the preparation of documents like Certificate of Analysis and Material Safety Data Sheet for their chemical products. During my whole internship, I was rotated in all the different departments of the company and was thoroughly briefed about the procedures of chemical manufacturing and trading by the concerned staff.
My working hours during the internship in this company is from 8.30am to 5.30pm from Monday to Friday. Every morning, I start my day by checking inbox e-mails from customers. Usually there will be about 70 to 100 e-mails received in the morning. Most of them are mails of chemical products quotation inquiry from customers. I will filter out all the quote inquiry mails and upload it onto the company internal control system for the purchasing department staffs to send and reply appropriate quotation to the customers.
There is an internal control system of IS Chemical Technology that plays key role in the operation of this company. Generally, the internal control system plays role on protects the company businesses from abuse and fraud; it ensures the information and data we’re receiving is accurate, reliable and timely; and promoting the operational efficiency. There are five types of management options available on the internal control system, namely “vendor management”, “product inquiry management”, “order management”, “stock management” and “financial management”. Sections that I will come into contact with during the internship period are “product inquiry management” and “order management”.
In the “product inquiry management” section, there is an “upload new inquiry” option. I will then update the quotation inquiry to purchasing department through this internal control system option by filling in information required according to the template provided on it and upload. Information that needs to fill up including:
i.Customer information: name, company name, email address, contact number and country.
ii.Enquiry product information: product name, CAS number, catalogue number, and quantity required.
Every chemical product that offered and manufactured by Shanghai IS Chemical Technology has its own catalogue number. The function of those catalogue numbers is to identify the belonging group of that particular chemical product. In additions, the internal control system also recognizes the stock availability of the chemical products by its catalogue number. Besides, a buyer can review the price and cost of a material wanted by the catalogue number.
Generally, the steps of chemical trading of Shanghai IS Chemical Technology are as below:
1.Quotation inquiry from customer- Normally the quotation is via e-mail. I will upload the information onto internal system. Then, the system will automatically distribute the enquiry to responsible staffs at purchasing department. In addition, IS Chemical Technology also accepts the inquiry via fax and telephone.
2.Purchasing department reply the material quotation to the customer- Normally they will first check the buying history of this chemical products, if the product is ready stock, they can reply the quotation immediately; if it is out of stock, they will check with technical department whether they can proceed to synthesis process of this product; and if the technical department having no future plan on synthesising that chemical product, the purchasing staff will then source it from others cooperation vendors or suppliers. Otherwise the special situations, IS Chemical Technology will reply the customer inquiry within 24 hours. The aforesaid special situations include the legal holidays, the service interruption or communication fault arising from the extremely disastrous weather.
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